Shipping policy
Last updated: July 26, 2026
Thank you for shopping at Vortex Store. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an email confirmation with your order details once your order is placed
- You will receive a shipping confirmation with a tracking number once your order has been dispatched
2. Shipping Destinations
We currently ship to addresses within the Kingdom of Saudi Arabia and select international destinations. If your location is not available at checkout, please contact us and we will do our best to assist you.
3. Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. Any applicable shipping fees will be displayed before you complete your purchase.
4. Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Within Saudi Arabia | 2–5 business days |
| GCC Countries | 5–10 business days |
| International | 10–21 business days |
Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, customs processing, or peak seasons.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website. Please allow up to 24 hours for tracking information to be updated.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information.
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery timeframe, please:
- Check your tracking information for updates
- Contact the shipping carrier directly
- Reach out to us at support@vortexstore1.store if the issue is not resolved
We will do our best to assist you in locating your shipment. However, we are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We will arrange a replacement or refund as quickly as possible.
9. Address Accuracy
Please ensure your shipping address is correct and complete before placing your order. Vortex Store is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@vortexstore1.store before your order is dispatched.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
- Email: support@vortexstore1.store
- Phone: +966554362380
- Website: vortexstore1.store